Returns & Exchanges
At Seek Indonesia, we want you to be completely satisfied with your fashion finds, which is why we offer a 14-day hassle-free return policy for all unworn items with original tags. Whether it's a size adjustment or a change of heart, our streamlined process ensures your shopping experience remains effortless.
Initiate Your Request
Log in to your Seek Indonesia account, navigate to your order history, and select the items you wish to return to receive a Return Authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer tags, dust bags, and authenticity cards are included and undamaged.
Ship to Seek
Affix the provided prepaid shipping label to your package and drop it off at any authorized logistics partner location across Indonesia.
Quality Check & Refund
Once our team inspects the returned items, your refund or exchange will be processed within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing